Currently we do not offer international shipping, but do not worry, before we get to next season's candles, we will have international shipping figured out.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email. Due to the holiday mail please allow at least an additional week.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We carefully inspect all products before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace products damaged during shipment if photographic proof of damage is submitted to hello@vicebyvice within 7 days of delivery.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
You can contact us through our contact page! We will be happy to assist you.